Last Updated: 26 September 2026
BimSrv Academy respects your privacy and is committed to protecting the personal information that you share with us.
BimSrv Academy is an education and training initiative operated by BimSrv LLP. This Privacy Policy explains how BimSrv LLP collects, uses, stores and protects information when you visit the BimSrv Academy learning website, create an account, enrol in a course, participate in a learning activity, make a payment, contact us or otherwise use our services.
By using this website or enrolling in a BimSrv Academy course, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Mobile or telephone number
- Billing information
- Organisation or institution, where applicable
- Educational or professional information voluntarily provided by you
- Course registrations and enrolments
- Learning progress and course completion information
- Assignment, quiz, project or assessment submissions
- Certificate-related information
- Messages, enquiries and support requests
- Feedback and survey responses
When you create a learner account, we may also maintain information associated with that account, such as your enrolled courses, learning activity and course completion status.
2. Payment Information
Payments for courses or other paid services may be processed through third-party payment service providers.
BimSrv Academy does not normally receive or store your complete debit card, credit card, UPI credentials, banking passwords or similar confidential payment authentication information.
Payment providers may collect and process information required to complete the transaction in accordance with their own terms and privacy policies.
We may receive transaction-related information such as:
- Payment status
- Transaction reference
- Amount paid
- Date of payment
- Payment method category
- Refund status
This information may be retained for enrolment, accounting, taxation, reconciliation and customer-support purposes.
3. How We Use Your Information
We may use information collected through the website to:
- Create and administer your learner account
- Process course registrations and enrolments
- Provide access to courses and learning resources
- Conduct live or recorded learning sessions
- Track learning progress and course completion
- Administer assessments, projects and certificates
- Process payments and refunds
- Send transactional and course-related communications
- Provide learner and technical support
- Respond to enquiries
- Improve our courses, website and learning services
- Analyse website and learning-platform usage
- Prevent misuse, fraud or unauthorised access
- Maintain business, accounting and statutory records
- Comply with applicable legal or regulatory requirements
Where permitted, we may also send information about BimSrv Academy courses, events, tutorials or other educational resources that may be relevant to you.
Where required, you may unsubscribe from promotional communications.
4. Learning Activities and Course Participation
Courses may include activities such as live online sessions, discussions, assignments, quizzes, project submissions, reviews and other learning interactions.
Information associated with these activities may be stored as part of your learner record.
Where live classes are recorded, participants may potentially appear or be heard in a recording when they speak, share their screen or otherwise participate.
Where recording is planned, appropriate information may also be provided as part of the course or session arrangements.
5. Third-Party Services
BimSrv Academy may use third-party technology providers to operate different parts of its services.
These may include services for:
- Website hosting
- Learning management
- Payment processing
- Video hosting
- Video conferencing
- Email communication
- Forms
- Analytics
- Customer relationship management
- Cloud storage
- Security and website performance
Information may be processed by these providers where necessary to deliver their services to BimSrv Academy.
Third-party services operate under their own terms, privacy policies and data-processing arrangements.
6. Cookies and Similar Technologies
The website may use cookies and similar technologies to support functions such as:
- User login and account sessions
- Website preferences
- Shopping cart or checkout functionality
- Security
- Website performance
- Analytics
- Understanding how visitors use the website
Some cookies are necessary for the website or learning platform to function correctly.
Other cookies may be used for analytics or related purposes where applicable.
Browser settings may allow you to restrict or delete cookies, although doing so may affect some website functions.
7. Analytics
We may use analytics services to understand how visitors and learners interact with our websites and learning resources.
Analytics information may include information such as:
- Pages visited
- Approximate visit duration
- Device and browser type
- Referring website
- General geographic information
- Website interactions
We use this information to understand website performance and improve our services.
8. How We Share Information
We do not sell personal information to third parties.
We may share information with service providers where reasonably necessary to operate our website, learning platform, payment systems, communications or other services.
We may also disclose information where required:
- By applicable law
- By a court or governmental authority
- To investigate suspected fraud or misuse
- To protect the security of our systems
- To protect the rights, property or safety of BimSrv LLP, our learners or others
9. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based website, communication system or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should not share passwords or learner accounts with others.
10. Data Retention
We may retain information for as long as reasonably necessary to:
- Maintain learner and course records
- Provide course access
- Verify course completion or certificates
- Meet accounting and taxation requirements
- Resolve disputes
- Respond to support requests
- Meet contractual or legal obligations
Different categories of information may therefore be retained for different periods.
11. Learner Accounts
If you create an account on the BimSrv Academy learning platform, you are responsible for ensuring that information provided through your account is accurate.
You should keep your login credentials confidential.
If you believe that someone has gained unauthorised access to your account, please contact us promptly.
12. Children’s Privacy
BimSrv Academy courses are primarily intended for students, graduates, working professionals, faculty members and organisations.
Where a user is legally required to obtain parental or guardian consent before providing personal information or purchasing a service, responsibility for obtaining such consent rests with the user and their parent or guardian as applicable.
13. External Links
The website or learning materials may contain links to third-party websites, software platforms or resources.
BimSrv LLP is not responsible for the privacy practices or content of third-party websites or services. Users should review the applicable privacy policies before providing personal information to such services.
14. Your Information
You may contact us if you wish to:
- Ask about personal information held by us
- Request correction of inaccurate information
- Raise a privacy-related concern
- Request deletion of information where applicable and legally permissible
- Withdraw from promotional communications
Some information may need to be retained for contractual, educational, accounting, statutory or legitimate business purposes even after a request for deletion.
15. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.
The latest version will be published on this website together with its revision date.
Continued use of the website or services after an updated Privacy Policy is published will be subject to the revised policy.
16. Contact Us
For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:
BimSrv LLP
Operating BimSrv Academy
Email: [insert support/privacy email]
Telephone: [insert telephone number]
Address: [insert registered/business address]
Website: bimsrvacademy.com